All EngineerDog products ship from Portland, Oregon, United States via USPS.
For all US domestic customers my policy is to use the lowest priced USPS shipping service. For heavy products this is usually a ‘priority mail service flat rate box’, for small items it is first class package service. The reliability of domestic shipping in either case is excellent.
For international customers I leave the shipping choice up to you. I recommend’ USPS priority mail service’ for products greater than $49, and ‘USPS first class package international service’ for lower cost products.
- Priority mail international is more expensive but is a great service. It has tracking, faster delivery, and is very reliable.
- First class international has minimal tracking, slower delivery, and while it usually gets there it is always late and leaves us worried.
International customers please be aware: all duties, VAT, import taxes, customs charges are the responsibility of the buyer.
Below is a guide for how to locate your package and the steps to take if your package is late or does not arrive.
Track A Package
You should have been sent a tracking number with your shipping confirmation email.
Click on the tracking number to load the shipping carrier’s tracking webpage.
USPS First Classs International – LN#########US
USPS Priority Express International – EC#########US
USPS DOMESTIC SHIPPING
- USPS Domestic First Class packages are cheaper but untrackable. Once it has been sent it’s pretty much outside of our control. There is no way to track packages! There may be delivery confirmation with 1st class, but it’s not the same as tracking! It is also not a time-guaranteed services. First class mail can take up to 2 weeks. First class mail is low cost and used at your own risk. We only permit it for orders under $200. Insurance is automatically calculated and added to your order. Lost package claims may be filed between 45 and 90 days after shipment. Click here to begin making a claim.
- Priority Mail has delivery confirmation (which is not tracking, but will let you know when the package has been delivered) Insurance is automatically calculated and added to your order. Priority mail can take up to 3-5 business days once shipped.
About Delivery Confirmation
Delivery Confirmation is a semi-tracking system by the USPS. A package will usually be scanned a couple times on its way to you. Sometimes it is not scanned at all. If you notice that a package does not have a scan but we have emailed you that it shipped, don’t worry! Unlike UPS/FedEx, its not unusual for a package to make it all the way to you without a scan until it is actually delivered
What Do I Do If My Package Is Late?
If your order does not arrive by the above mentioned time, please contact the USPS directly through your local post office to inquire about the status of your package.
Often times, your package is at your local post office waiting for you. Look for a ‘pink slip’ indicating your package is at the post office. You may need to bring that slip and/or identification to pick up the package
USPS INTERNATIONAL SHIPPING
(You can find more info about USPS shipping services here: https://www.usps.com/international/mail-shipping-services.htm)
First Class International
First class international is significantly cheaper than priority mail express, but it is untrackable. Once it’s been sent it’s out of our control. There is no way to track it and there is no proof of delivery or shipment. (That’s why it’s so low cost!). It also doesn’t have expedited brokerage, which means packages can “sit in customs” for up to 4-6 weeks. Although this is rare it does happen. Packages are sometimes not delivered at all (1% of cases). However, it is generally fairly dependable, arriving with a week or two most of the time. Insurance is automatically calculated and added to your order. Lost package claims may be filed between 45 and 90 days after shipment. You can click here to begin making a claim.
What Do I Do If It’s Late?
If it is past 90 days and your First Class package has not arrived please contact your local post office and customs agency to see if your package has arrived and you haven’t been notified. This actually does happen sometimes, because your post office has the package and wants you to pay the import tariffs or VAT taxes before it hands it over!
Priority Mail Express (EMS)
Priority Mail Express International service service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. Additional insurance, if necessary, is automatically calculated and added to your order. We’ve rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.
There is basic tracking available with EMS packages but it is not unusual for there to be only a few scans on it’s way to you!
All packages out of NYC go through the sorting station in Jamaica, NY – a suburb of NYC. This is not the same as Jamaica the country! If you see Jamaica on your tracking page it doesn’t mean it is in the Carribean, rather that it has gone to the main international sorting station and is on its way to you.
What Do I Do If It’s Late?
If you have not received your International Priority Express package within 5 business days, please contact your local post office and customs agency to see if your package has arrived there and you haven’t been notified.
Often times, your post office has the package and wants you to pay the import tariffs before it hands it over